303 221 2394

Blog Post

Pentax Stops Selling Parts

Pentax Stops Selling Parts

Technicians servicing Pentax image products were dealt another blow to their service business when Pentax/Ricoh stopped selling parts to “un-authorized repair centers” in March of this year.
As of this writing, only one Pentax/Ricoh service center exists in the US.

Independent service techs may not suffer as much as when Nikon closed their parts dept to all but ASF’s.
Pentax digital product service, in general, is not a large part of any tech’s business.

For parts support, techs need part lists and Ricoh would not share those with anyone.
So if you didn’t have a parts list, you couldn’t search for a part number and Ricoh would not sell any part unless you had a part number.

Ricoh doesn’t want to sell parts.  Do they want to make cameras anymore? I hate to see companies like Pentax go away. This Nikkei Asian Review article mentions Pentax is costing them money and more.

USCamera Since 1998

Parts | Light Seals | Service Manuals | Part Lists for Cameras | Flash | Lenses

I guess that was confirmed to me when I emailed a purchase order to parts and sometime later received a reply only to see the “Please find the attached official service update”

Almost exactly what Nikon said when it closed the parts dept to techs in 2012.

Dan Savoie, Technical Solutions Manager, Ricoh Imaging North America writes…

“As you know the complexity, preciseness, and requirements of repairing digital imaging products have far surpassed those of analogue film products… Ricoh/Pentax digital imaging products require specialized equipment, tools, service manuals, parts lists and proprietary software along with proper technician training to service and repair our digital imaging products and return them to our high manufacturing standards set forth by Ricoh Imaging

Due to the requirements mentioned above, Ricoh Imaging can no longer supply parts to un-authorized repair centers”

You may see the letter here.

When my parts are 0 stock, I guess I will be through working on Pentax digital.

See all Pentax parts online at USCamera here.

Pentax Stops Selling Parts

Without good support of service info and parts, it is difficult for techs to attempt service on some products.

I know what parts are required for many common failures for Pentax digitals. Knowing I will soon have turn Pentax service away is sad.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Related Posts

Minolta X-700 Technical Problems
Minolta X-700 Tech Tips-1

Minolta X-700 Tech Tips -1 – Know Before You Buy Different model cameras can have